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Money that moves with you.

Borrow, pay and save from one app, built for how people across Africa earn and spend.

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Fido Score Build your Fido Score and unlock bigger, better loans. Build credit
Borrow Personal Credit Instant credit to your mobile money wallet Business Loans Working capital to grow your business
Everyday money Pay Airtime, data and bills in a snap Save Save anytime, earn every day Build Credit Grow your Fido Score, unlock more

Empowering individuals and entrepreneurs.

We build inclusive, instant financial services that help people across Africa capture opportunities.

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Fido About us Our mission and the team behind Fido Careers Build the future of finance with us Contact Talk to us or visit our offices
Trust & reports Impact Report Small business, big impact ESG Report Building a more responsible future Whistleblower Portal Speak up safely and confidentially Professional Conduct Our commitment to doing right

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Free guides, webinars and courses to help you budget, save and build your business.

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Professional conduct

Our commitment to professional conduct.

Our mission is to make financial services simple, transparent and empowering. We hold ourselves to the highest standards of professionalism so that every customer feels respected, supported and safe when using our services.

Our standards

What you can
expect from us.

Respectful and helpful service

  • Treat you with courtesy and respect, regardless of your background or situation.
  • Communicate clearly and professionally.
  • Listen carefully to your concerns and work to resolve them quickly.

Honest and transparent communication

  • Provide accurate information about our products, fees and processes.
  • Be transparent when mistakes occur and work quickly to fix them.
  • Never mislead or pressure you into taking a product or service.

Protection of your data and privacy

  • Your personal information will only be used for legitimate business purposes.
  • Your data will be protected in line with security and regulatory standards.
  • We will never share your information with anyone without your consent, unless required by law.
Zero tolerance

Behaviours we do not tolerate.

  • Abusive or disrespectful treatment of customers.
  • Fraudulent or unethical actions, including manipulating loans, approvals or customer data.
  • Breach of confidentiality, such as sharing personal information outside authorised systems.
  • Misuse of authority or requests for bribes, gifts or personal favours in exchange for service.

If you ever experience behaviour that does not meet these standards, we want to know.

Speak up

How to report
concerns.

Your feedback helps us uphold the highest standards. If you notice any behaviour that falls short of our commitment:

  • Contact us directly via the Fido app.
  • Email us at [email protected].
  • Call us on +233 596 922 420.
  • For confidential concerns, use our whistleblower portal.

All reports will be handled discreetly and investigated promptly.

Whistleblower portal Email us

Our promise

We are committed to building a culture of respect, integrity and accountability. By holding ourselves to these standards, we aim to create a fair, trustworthy and supportive experience for every customer, every time.